*Calls to 02, 03, or 08 numbers mean that all calls from private telephones, including mobiles, will only be charged at local rate. They may also be included as part of any inclusive call minutes provided by your phone operator.
We endeavour to respond to all written queries within five working days.
We always aim to provide a great service, but if you have any complaint, please write to:
Any enquiry about a claim in the first instance should be addressed in writing to: